Designed to streamline workflows, enhance productivity, and deliver actionable insights, our dashboard provides a comprehensive overview of all back office activities in real-time. With intuitive analytics, customizable reports, and seamless integration, your team can make data-driven decisions faster and more efficiently. Elevate your customer service, reduce response times, and ensure your call center operates at peak performance with our all-in-one back office dashboard solution.
Live Agent Web Chat Services for Businesses
US-based 24/7 service designed to capture and convert more qualified leads by industry-trained specialists available in English and Spanish
Why Use a Live Chat?
Your Website Visitors Like to Chat
While 89% of visitors would like to use messaging to communicate with businesses, less than half of them are equipped to connect.
Texting Vs Phone Calls
Shift to Text-Based Communication Preferences, as the average American spends 26 minutes texting vs 6 minutes on phone calls.
Messaging Means Business
Statistics say that 53% of consumers today are more likely to shop with a business they can message directly.
Live Chat Features and Benefits
Live is Better Than AI or Algorythm
- Over 300+ industry-trained agents available in Spanish and English to chat with your website visitors 24/7.
- The Virtual Assistant provides lead conversion with a consistent cost and is a fast and easy way for website visitors to connect with businesses.
- You also have the ability to take your own chats, and if you’re not available, inbound chats will rollover to an agent standing by.
- Call Connect allows you to connect visitors directly to your office by phone from within the chat, at no extra charge
Facebook Messenger Integration
Increase conversion rate on Facebook Ad Campaigns
- The Facebook Messenger integration can help you net better ROI on Facebook ad campaigns.
- One business with the Messenger integration saw substantial improvements in their ability to convert leads.
- Leads generated through the “Message Us” CTA converted into signed deals 4x more frequently than leads generated through lead ad forms.
Take chats via SMS
- Did you know that SMS chats are 49% more likely to convert into leads than regular chats?
- Text-to-Chat allows visitors to text your business from your mobile or desktop websites.
- Prospects can begin SMS conversations with agents directly from the businesses’ website.
Exit Pop-Up
Get one last chance to convert
- Reduce site abandonment and get another chance to collect lead information by engaging visitors as they attempt to leave the website.
- Add Exit Pop-Up & get 30%+ more desktop leads.
Dashboard Overview
Our Promise
No Monthly Fee Ever, Pay Only for Qualified Leads
When your client receives a lead it’s classified one of three ways:
Sales - Billable
Someone we’ve chatted with where we’ve obtained their name and contact information (phone number and/or email address), they’re interested in a service/product provided by your business, and they are not a current client.
Service - Non Billable
An existing client of yours – they may be trying to reschedule an appointment, etc.
Other - Non Billable
Someone looking for a service your company doesn’t provide, or outside your coverage area, or someone trying to sell you something, etc.